How Should Hotel Employees Be Selected?
Competition between businesses, which increases day by day in every field, forces businesses to constantly change, originality and innovation. Naturally, this competition also applies to hotel businesses. In addition to the realization of many changes and innovations made for the sake of attracting attention, businesses are now aware that satisfaction and, as a result of this satisfaction, winning this competition is directly related to hotel employees. So to speak, employees are now tried to be won by being carefully scrutinized and touched frequently. Because hotel business units are like factories, they require order and speed. For this reason, employees are selected accordingly. "And in direct proportion to this, the increase in customer satisfaction and the possibility of winning the competition will increase.
So, what are these hotel units?
1.Front office Department
2nd House Services Department
3. Food and Beverage Department
4. Sales and Marketing Department
5. Personnel and Human Resources Department
5.Accounting Department
6th IT Department
-When choosing employees for the front office department, employees with strong communication skills should definitely be preferred. Because it is the part that acts as the brain of the hotel, providing all marketing, organizing hotel organizations, welcoming guests, handling registration procedures, and transmitting supply and demands to the relevant department. Considering all these, the front office employee must be an individual who has graduated from the relevant departments of this job, has a strong social aspect, and has exceeded a certain cultural level.
-Housekeeping is the department responsible for the cleanliness, order and maintenance of various areas in hotel businesses. It is also called the housekeeping department. When we look at it, it is the department that will be in most contact with the customer and has a higher percentage of customer satisfaction than others. Because the personnel who will provide the needs of the customer such as cleanliness, comfort and a comfortable environment are in this department. For this reason, dutiful and responsible individuals should do this job.
-Food and beverage department, as the name suggests, is the department that meets the food and beverage needs of customers. This department consists of the kitchen and service sections. Food and beverage service personnel should be selected from polite, friendly individuals who know the basic knowledge and techniques of the profession very well. These individuals should know the responsibilities required by their job and should be able to carry the perception of team spirit.
-Sales and Marketing department is the person responsible for the hotels' new customer acquisition, customer feedback, product promotion, customer relations and representation stages. IIndividuals who are successful in human relations, have the ability to persuade, are responsible, can adapt to flexible working hours and have no travel restrictions will be successful in this department.
-Personnel and human resources department is the department that selects the employees of the companies, finds the ones suitable for the company among the candidates, hires them, adapts them to the company and follows all these processes. Individuals who will work in this department should be selected from people who have graduated from the relevant department, have good observation skills and can handle organizing tasks.
-The accounting department is the department that keeps all monetary records related to the hotel.
- If we consider the hotel as a computer, the IT department can be thought of as a microprocessor. Therefore, without it, the interaction and function with other departments are lost. The hardware firewall in the facilities stores reports containing potential dangers. Here, an information processor checks those reports every day, prevents possible dangers and takes precautions for this. It is an indispensable department, especially in 5-star hotels. The portfolio of employees who will come to this field is highly equipped in the field of technology, knowledgeable about software and computers, “They must be problem-solving oriented individuals.
Let's not forget that the supply and demand for the hotel increases due to customer satisfaction, and customer satisfaction is directly related to the employees.
Hoping your customer satisfaction is at its highest…