Hotels That Understand Guests' Language 👏🏻
A survey conducted asked 1,000 hotel guests who stayed in hotels about the important factors that define a good stay, and 65% of those who answered the survey answered Wi-Fi. We can say that this is not a surprising survey result in this period when we are digitalized in every sense and turning to technology.
There is, of course, an answer that comes before the Wi-fi answer. As most of us can guess, this is cleaning.
According to research;
-67% of hotel visitors decide where to stay after reading guest reviews.
-61% do not prefer to stay in a place rated below 3 stars in online reviews (especially for accommodation with families)
-However, only 24% of guests who had a bad experience after their stay chose to write a negative review.
-When asked what caused a negative experience, 57% of the guests answered that hotel staff exhibited unfriendly behavior. This once again reveals that sincerity and sincerity are important elements.
Other findings obtained from the answers of hotel guests who participated in the survey from many nationalities are as follows:
-34% of guests staying at a 5-star hotel admitted to crying because of a bad hotel experience.😭 They stated that they saw a bad hotel stay as material and moral damage, and that this situation wore them out.
-19% admitted to sneaking pets into their hotel room.
-23% of smokers say they smoke in a non-smoking room,
-24% said a bad hotel experience caused arguments with their spouse or partner.
A hotel operator who can take all these findings into consideration can improve the current situation by increasing both customer satisfaction and profitability.
We hope your customer satisfaction is at its highest...